FAQS

General
Will my order experience any delays?
      Here at our shipping center, our warehouse employees are taking extra safety precautions while making sure orders ship out with minimal processing time.  
      We encourage you to stay up to date with your chosen courier as they may impose shipping restrictions to certain destinations depending on the current situation. 
What measures is the website taking to ensure my package is safe to handle?
      Our first priority is the safety of our customers and our warehouse crew.        All warehouse employees follow social distancing and frequent hand washing guidelines and hand sanitizing stations have been implemented. All orders are handled using protective masks and gloves, and shipping carriers have access to our hand sanitizing stations prior to handling our packages. 
Order & Billing
How do I check my order status?
      If you created an account with us, you can log into your account and on your dashboard go to "ACCOUNT". You will see a full history of your orders since the account has been active. You can find the shipping status and tracking number from there. 
      If you do not have an account, please contact our Customer Support Team! One of our friendly and helpful agents will be more than happy to assist you.